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Customer Care

How Can We Help?

We’d Love to Hear From You 🤎

Have a question about a pashmina, need help choosing a color, or need assistance with your order?
Send us a message — we’re always happy to help.

Our team is available:
Sunday – Thursday

Get in touch
Email: support@riffaeg.com

• REAL WORDS

Loved by the women who wear Riffa.

Frequently asked questions

How long does delivery takes?
5-7 working days
Can i return my order or exchange?
Yes, you can check your order upon delivery as long as the courier is still present. Once the courier leaves, returns or exchanges are no longer eligible.

What are the dimensions?
Our pashminas are 2m × 65cm — a generous size that gives you plenty of ways to style and wrap them.
What is the pashmina made of?
Our pashminas are made from specially selected lightweight, smooth yarns that give the fabric its soft feel and elegant drape.
How can I contact you?

You can reach us through Email: support@riffaeg.com

Can i wear it in summer?
Our pashminas are lightweight and smooth, making them comfortable to wear throughout the year — from cool summer evenings to winter days.